How can we help you?
Product Questions
Our products are made with out preservatives and only natural ingredients and many contain real butter so our products perform better when kept below 60 degrees Fahrenheit. It is even better to keep them refrigerated and take them out 20 to 30 minutes before you eat to bring the candy up to room temperature. Products will also have a longer shelf life when kept refrigerated.
Yes, we have gift options that include seasonal gift wrapping and a gift tag. We can also accommodate special requests. Just Contact Us
We use dairy, peanuts and tree nuts in many of our recipes. However, we do disinfect between making different products. Since peanut allergies are most common, our products with peanuts are made last each day. We also currently use a commercial kitchen shared with different artisans, and while cleaned throughly between each artisan’s work, the kitchen is used for cooking every type of food.
If you or the party the intended product is for has moderate to severe allergies, unfortunately we are probably not the confectioner to buy from at this current time, but please check back in the future, technology is always evolving and while there might not be a good solution today, who knows about tomorrow.
We do not specifically buy organic or kosher products.
Because of our use of real butter in almost all products finding vegan products from us are unlikely at this time.
We try to buy non-GMO products, whenever possible.
If any of our products are organic, kosher, non-GMO, or vegan, they will be marked in the description and searchable.
The best option is to keep the products refrigerated and take them out before serving if you want them to be room temperature. We use real butter and no preservatives in our products, so the warmer it is, the softer they get and the sooner they will expire.
When you make a purchase you will receive an email with a link to leave a review. You can also log into your account with us to leave reviews of products you purchased. All reviews are left by actual customers or people that have tried samples in exchange for an honest review. We think honest reviews are vital, both because we sell online and because it helps us identify if there is a problem that needs to be addressed.
Yes, we do! You can find a gift link on each product page where we offer seasonal wrapping paper and a gift tag. You can also make special requests by Contacting Us
We do have Corporate Gifting Options
We offer volume discounts and flat-rate shipping.
The current process is to have you download a spreadsheet and fill out the items with the shipping information. You can ship mulitple items to multiple addresses. If you have an address list we in csv form, we can also convert your list to our format just Contact Us
Shipping Questions
You will receive an email when your order is shipped with a tracking number. Once your package is handed over to the carrier, you have to use the tracking number on their website to see the current location and estimated delivery date for your product(s).
If you chose local delivery or pickup, you will receive an email with an estimated delivery or pick-up time.
Currently we are only shipping to locations within the United States.
We currently use United States Postal Service and UPS. We usually chose which carrier that will deliver it quicker for the shipping speed you choose. Look at our UPS Estimated Shipping Times Map for UPS Ground service or our USPS Estimated Shipping Times Map for USPS Priority Mail.
If you would like us to use Fedex, please contact us before ordering.
Christmas is on Monday in 2023, so that cuts the shipping window down a little bit. UPS currently only guarantees a delivery date 2nd Day and Overnight Air services, USPS and Fedex currently do not offer a guaranteed delivery date service. If you need a delivery scheduled for delivery on Saturday December 23rd, please contact us before ordering.
We keep it fairly simple.
We offer Free ground shipping on orders over $50 (up to 5 business days)
We also offer 3 paid services –
I Can Wait – Orders under $50 ship for $ 6.99 (up to 5 business days)
Rush a Little – Expedited Shipping (2 – 3 Business Days) $12.95
Get it Here Now! – Express Shipping $35.00 (1-2 Business Days)
We typically will go with the cheaper option between UPS and USPS unless there is a significant amount of time between delivery dates, then we will choose the faster method.
Please remember to count shipping holidays and non-business days if you need the product(s) by a certain date.
If you need UPS Saturday delivery, please contact us before ordering.
We ship out of Milwaukee, WI.
We ship most orders Monday through Friday the same day, if the order is placed by 1pm CST.
If we are shipping to warm weather, we may delay shipment on a Thursday or Friday until Monday so the candy is not a hot truck over the weekend. We will notify you if we plan on holding a shipment.
Yes we can, please add a note on the checkout page or Contact Us
Yes, if you wish for us to hold a shipment until right before an event, you can choose the preferred delivery date while in checkout or you can Contact Us
Please be advised, currently only UPS 2nd Day and Overnight Air is the only shipping service currently guaranteeing delivery dates, so it might be wise to add a day or two for shipping.
We do offer a expedited service, if you want overnight or Saturday delivery, please Contact Us
Payment Questions
We accept all major credit cards, Paypal, Apple Pay, Google pay and Cash App.
Purchases may also have the option to be paid by Affirm or Klarna payment services. Both companies have certain conditions about what purchases they will offer themselves as a payment option. Klarna says on their website they offer an payment option with a minimum purchase of at least $10, while Affirm’s typical minimum purchase is $50.
We can also accept cash with local pick up or Venmo. Please Contact Us if you wish to pay by Venmo.
Currently we require 75% down with a bulk order and the remaining 25% is due before shipment,
While we don’t offer a traditional card yet, we have virtual cards and can sell a physical gift certificate.
Yes, because who doesn’t love a promo code?
It just feels like you are getting away with something and to get that feeling while buying candy, it is doubly awesome! The easiest way to find out about them is to sign up for our email list or make a purchase and leave a review!
Return Questions
See our Return Policy.
In short, if you are unhappy with product, we want to make it right. Refunds will be issued to your original payment method.
We will notify them of the order change, it can take up to 24 hours to update the purchase in their system. If a partial or full refund is given, they will make the necessary adjustment on their end to your payment schedule.
If you paid with a gift voucher, the amount of the voucher would be restored when the refund is processed. In the event of a product exchange being processed, there would be no transactional value added to the gift voucher.
Anything Else?
We try to answer all questions here, but there are always new ones. Don’t hesitate to Contact Us. We are here to help!
